Front office Manager

Établissement

Dakhla Club is a hotel in Dakhla Lagoon, a great destination for kitesurfers and people who want to relax and rewind

Job

We are actively seeking a Front Office Manager to oversee our reception operations and provide an exceptional experience to our guests. The ideal candidate should bring prior team management experience in the hotel industry. Proven skills in communication, problem-solving, and customer service are essential for this role. If you have a background in hospitality or a related field and are passionate about coordinating reception activities, managing reservations, and ensuring a seamless experience for our clients, we look forward to receiving your application.

Mission

• Supervise the reception team.
• Ensure an exceptional guest experience.
• Quickly resolve issues and manage challenging situations.
• Manage reservations and hotel management systems.
• Coordinate reception activities.
• Manage team schedules.
• Provide team training.
• Maintain hotel service standards.

Profil

• Previous team management experience in the hotel industry.
• Excellent verbal and written communication skills.
• Ability to quickly resolve problems and handle challenging situations.
• Customer service-oriented and capable of providing an exceptional guest experience.
• Knowledge of reservation systems and hotel management software.
• Ability to coordinate reception activities and manage team schedules.
• Education in hospitality, hotel management, or a related field.