Receptionist (M/F)

Établissement

L'Hôtel Hannong & Wine bar, is a 4**** establishment located in Strasbourg in Alsace, near the train station and in the city centre. It has 72 rooms, meeting rooms, as well as a wine bar, all combining charm, luxury and design.

The hotel is also a member of les Collectionneurs.

www.hotel-hannong.com

Job

The Hannong Hotel is looking for a receptionist. Under the direction of the Head of Reception and/or the First Receptionist, you will be the privileged interlocutor of our guests and the guarantor of the quality of their stay. You will embody the DNA of our company.

Mission

More specifically, you will be required to :

• Providing a personalised, tailor-made welcome to each customer and following up on their departure.
• Carry out check-in, check-out, invoicing and collection.
• Responding to guests' reception-related requests in accordance with the reception and hospitality procedures defined by the hotel.
• Participate in the marketing of the hotel's services and promote our services to guests.
• Work in close collaboration with the different departments of the hotel.
• Follow up on information and special requests concerning guests to the relevant departments.
• Operate the switchboard and take reservations.
• Carrying out the daily closing of the cash register and the follow-up of the cash desk.
• Provide assistance to our clients (small concierge service, tourist information, etc.)

Profil

We are looking for an individual with an excellent presentation, a smile and a sense of service. You will be courteous and friendly, and you will enjoy pleasing customers and listening to their needs.
You will have an excellent presentation and be a smiling, dynamic person with a sense of service.
You are courteous and friendly, you like to please and listen to your customers.
You know how to be discreet, reactive and adapt quickly to any situation.
You are fluent in French and English. A command of a third language would be a plus.

Further information

Shifts organised according to three types: MORNING (06:30-14:45) / AFTERNOON (14:15-22:30) or DOUBLON (depending on customer load) 
39H/week contract - Seasonal bonuses & participation in company results