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Senior receptionist (M/F)

Le Relais des Landes

FRANCE
Centre - Val de Loire
Loir et Cher (41)
Ouchamps

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Establishment

In the heart of the Loire Valley between Blois and Tours, Le Relais des Landes has a 4**** hotel with 32 rooms and a gastronomic restaurant. The chef works with passion and respect for local produce.

Our guests come here to relax and visit the Loire Valley castles. We welcome an international and French clientele.

Le Relais des Landes is a member of les Collectionneurs.


Job

Your main role will be to manage the reception of the hotel and to ensure the good reception and the follow-up of the customers. This is a permanent 39 hour position to be filled from the beginning of September.

Mission

Your main responsibilities will be to :

  • To be responsible for the quality of customer service and to ensure that the quality standards set by the establishment are maintained and updated.
  • Develop the occupancy rate of the establishment.
  • To develop the reputation of the establishment.
  • To ensure that the needs of our customers are taken into account before, during and after their stay.
  • Gathering customer needs for the restaurant and ensuring that they are properly transmitted to the kitchen and dining room.
  • Supervise and lead the floor and reception teams.
  • Ensure that customer complaints are followed up.

Profile

You have at least 2 years of significant experience in an equivalent position in an independent establishment.
You have an excellent presentation and are able to communicate easily in English. You are dynamic, rigorous and have good organisational skills.
You have a firm grasp of your mission, you have an eye for detail and are able to manage a team.
You are a contact and field person, you master the versatility of the job as well as the software and tools of hotel distribution.

You have excellent customer relations and a certain commercial fibre.
Ideally, you are fluent in a third language.


Further information

Salary according to experience, minimum 1750€ net. 2 consecutive days off per week.