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Accommodation manager

You are responsible for setting up the means necessary for the proper filling of the hotel. You supervise all the floor, reception and reservation staff. You are also responsible for controlling the quality of the services provided to customers and the proper organization of the hotel.

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Training

BTS Hospitality and Catering / Bachelor / Master…

Qualities

Availability, ability to listen, rigor, sense of organization, capacity for initiative and decision-making

Average salaries

Junior salary: 30-40 k€ gross annual
Experienced salary (more than 5 years): 50-70 k€ gross annual

Skills

Business sense, ability to manage, interpersonal skills, management knowledge, sense of responsibility, fluency in English and a second language

Outlook

School manager

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Our professionals testify

I am a flexible person, but I know how to be firm when necessary.

Catherine, Manager of a 4 star hostel

His journey

Catherine obtained a BT tourism at the hotel school of Toulouse, then she
worked as a tour operator then in catering for 20 years. For 13 years and until
day, she is the manager of a 4-star hostel.

His typical day

Catherine occupies a position where the tasks are varied. She must manage both her teams and the relationships between customers and suppliers. She takes care of the administrative and accounting tasks, but also of the human resources part. Its function is therefore transversal and its days are not alike.

His qualities

“I am a flexible person, but I know how to be firm when necessary. I also listen and show great availability”.

What she likes about her job

“I really like the fact that the tasks are varied, and the contact with the customers”.

Advice to applicants

“Have qualities such as listening, availability, flexibility and
firmness, but also knowledge of the terrain. Have a good diploma without experience
is not enough “.

I like human relations, mutual aid and the joy we bring to our guests.

Gersende, Manager of a 3-star hotel restaurant

His journey

Gersende completed a BTS in Tourism, then a degree in Modern Literature. She has over 20 years of experience in the tourism sector, communication, events, marketing, quality and customer experience. She has notably worked for holiday villages, hotel groups and tourist offices. Today, she holds the position of Hotel-Restaurant Manager.

His typical day

When Gersende arrives in the morning, she always starts by saying hello to her teams and making sure everything is fine. She then goes around each service to ensure cleanliness and storage in order to welcome customers in the best conditions for their breakfast. She also likes to spend time at the reception to chat with customers when they check out, and gather their impressions of their stay.
She oversees the proper set-up of the restaurant and provides reception from the afternoon, which is devoted to administration, appointments, and checking rooms for the arrival of customers. In addition, Gersende tries to organize weekly meetings with his service managers.

His qualities

“I am always in a good mood with a smile. I am curious and generous, but also demanding and attentive to details. Finally, I like benevolence, empathy and exemplarity »

What she likes about her job

“I like human relations, mutual aid and the joy that we bring to our guests”

Advice to applicants

“Take pleasure in this passionate job, and always put yourself in the customer’s shoes”

I like the contact with the customers, as well as the satisfaction relating to the fact of giving pleasure to the guests

Antoninus, Executive assistant in an inn-restaurant

His journey

Antonin completed a hotel and catering technological baccalaureate at the hotel school in Marseille, then a BTS option A in hotel management, and finally a master’s degree in revenue management in Chambéry. He had the opportunity to carry out exchanges abroad, notably in Spain and the Netherlands.
Since January 2017, he has been Executive Assistant.

His typical day

The missions assigned to Antonin are quite varied. Mainly, he must communicate and market the offers daily (social networks, emailing, website, etc.). He must also manage the various distribution channels. Finally, his missions vary according to customer requests or those assigned to him by his management.

His qualities

“I am very attentive, dynamic and I like to surpass myself in everything I do”

What he likes about his job

“I like the contact with the customers, as well as the satisfaction relating to the fact of giving pleasure to the guests”

Advice to applicants

“Go for it, you will do the best job in the world”

I appreciate the hospitality as well as the many exchanges with customers, partners and collaborators

Emmanuel, Managing Director of a 5 star hotel

His journey

Emmanuel has 26 years of experience in the hotel and catering industry. He has skills in many areas such as operational finance, distribution, revenue management, sales, and marketing.

His typical day

Emmanuel takes care of operational missions every day (briefing and support of the teams in order to develop the skills and talents of each), commercial missions (follow-up of current files and prospecting), and finally to welcome customers and organize their stay according to their expectations

His qualities

Emmanuel has a sense of organization and management, and knows how to manage responsibilities while transmitting his passion for this field.

What he likes about his job

“I appreciate the hospitality as well as the many exchanges with customers, partners and employees”

Advice to applicants

“Be demanding with yourself, and above all be natural. Seek to surpass yourself »

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