I like human relations, mutual aid and the joy we bring to our guests.
His journey
Gersende completed a BTS in Tourism, then a degree in Modern Literature. She has over 20 years of experience in the tourism sector, communication, events, marketing, quality and customer experience. She has notably worked for holiday villages, hotel groups and tourist offices. Today, she holds the position of Hotel-Restaurant Manager.
His typical day
When Gersende arrives in the morning, she always starts by saying hello to her teams and making sure everything is fine. She then goes around each service to ensure cleanliness and storage in order to welcome customers in the best conditions for their breakfast. She also likes to spend time at the reception to chat with customers when they check out, and gather their impressions of their stay.
She oversees the proper set-up of the restaurant and provides reception from the afternoon, which is devoted to administration, appointments, and checking rooms for the arrival of customers. In addition, Gersende tries to organize weekly meetings with his service managers.
His qualities
“I am always in a good mood with a smile. I am curious and generous, but also demanding and attentive to details. Finally, I like benevolence, empathy and exemplarity »
What she likes about her job
“I like human relations, mutual aid and the joy that we bring to our guests”
Advice to applicants
“Take pleasure in this passionate job, and always put yourself in the customer’s shoes”