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Anna, Hotel and catering receptionist
Tell us about your background:
I have a somewhat atypical background because after a Bac S followed by training as a beautician, I started as a waitress in a restaurant in Spain. it is also as a waitress that I started at the Domaine du lac where I am now a versatile receptionist.
What is a typical day?
As the establishment is of a modest size, the day is shared between the functions of reception and service in the restaurant. I take care of departures, invoicing, booking rooms and tables in the restaurant. I participate in setting up the room and taking orders. I work full day Monday through Friday.
What do you appreciate the most in your role?
I particularly appreciate the contacts with the customers with whom I am in contact all day since I go from the reception to the room..
What qualities do you need to have to do this job?
You certainly need technical qualities such as rigour, organization but above all human qualities because you are in contact with customers. . You have to like people, be smiling, welcoming and have to express yourself correctly and if possible speak several foreign languages.
What advice would you give to someone who wants to go down this path?
I would say that you have to show versatility, know how to adapt to circumstances, be flexible and above all motivated by what you do.